Is this for my industry?

All industries are being impacted by digital, and will have to respond. This is going to move beyond the customer engagement level where it is today, into back office operations: Digital transformation of business operations is a clear priority for organisations entering the so called fourth industrial revolution.

This widely acknowledged industry trend is now emerging as standardised architectural frameworks which truly embrace modern ways of working, and a migration pathway from legacy systems to modular, cloud native IT components.

The Open Digital Framework (ODF) is one such framework being championed by the TM Forum. This is being designed with collaborative input from hundreds of leading industry players and build on decades of system standardisation work.

Reflows own evolutionary path has been deeply informed by work done by TMForum, and continued alignment to the emerging ODF is a key focus.

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Is this for my industry

Reflow is an operating system for seamless service delivery.

Reflow is engineered to automate service delivery operations and to ensure they are able to adapt and flow as a cohesive whole.

And because it is cloud native and low code, it is easy to configure and implement standardised process and information frameworks, or your own organisations proprietary process flows.

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High level solution

Achieving seamless service delivery in a changing, messy operating environment where both automated and manual tasks co-exist can only be achieved with operational systems which enable adaptation of service delivery operations to real world demands.

Reflow goes beyond the limits of traditional mechanistic process automation approaches by incorporating adaptive workflow structures and algorithmic intelligence. This means that process flows can adapt to exceptions, and skilled workers performing manual tasks are supported with task prioritisation and workload balancing to ensure optimised process flow throughput.

Reflow enables both automation and the unlocking of the productivity of knowledge and service workers doing the inevitable tasks which cannot be automated (yet).

Design
workflows &
user forms

Without any coding, drag and drop elements to create standard BPM process flows and user forms while building up enriched data as the process steps along.

Cloud native
Low code

Cloud native means your distributed team can work anywhere and workflow design and execution happen in your web browser with no need for any additional IT infrastructure.

Automation

Automatically complete tasks using low code scripting, using input data from the process flow or external systems.

Security

Everything is in the cloud and it is kept secure using the same standardised methodologies used by leading cloud based service providers.

Open operations

An open operations framework means your processes can extend beyond your organisations boundaries and connect via API's to micro-services, partner organisations or whatever your process needs.

Plugins

Boost process flow by drawing on powerful plugins which use algorithmic intelligence improve flow by prioritise tasks and managing skilled people doing manual tasks.

Complex workflow

For when the exception is the rule

  • All of vanilla BPM

  • Automate tasks

  • Create complex workflow structures

  • Adjust workflow in real-time

Flow enabled

For enabling flow as a cohesive whole

  • All of complex workflow

  • Skilled worker capacity management

  • Intelligent task prioritisation

Meet the leadership team

Mark Acton

Mark Acton

Co-founder

Mark has a background in engineering, operations management, service delivery, building software teams and business. At the same time, Mark is a firm believer in the human potential, and the important co-existence of people and technology. Flowing from this is a healthy disrespect for the mechanistic worldview and how it informs traditional problem solving and attitudes towards people.

BSc (Eng) Electronic Engineering (University of Cape Town)
MSc (Eng) Engineering Management (University of Cape Town)
Pr. Eng.

Guido Zilavecz

Guido Zsilavecz

Co-founder

Guido is the principal architect of Reflow, having spent many years in the telecoms industry building systems incorporating workflow engines, and learning about how these (should) work. He firmly believes that systems should adapt to how humans work, rather than the opposite.

BSc (Hons.) Computer Science (University of Cape Town)
MSc Computer Science (University of Cape Town)
Associate in Management (University of Cape Town Graduate School of Business)

TOWARDS OPEN DIGITAL OPERATIONS

Born from our experience in the telecommunication industry, our vision is for Reflow to transcend traditional industry categorisations, and enable digital operations for any organisation. Reflow is a flagship product of Mobinomics a niche software system development practice that engineers software-intensive operating systems for open digital operations.

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To learn more, or to see a demo please connect with us.

Connect with us

Email

connect@reflowos.com
email

Phone

+27 21 442 5881
phone

Location

Cape Town
location